Newquay's Number One For Clean Affordable Fun
How do I check availability?
Check online with our integrated booking webpage.
How do I book?
Either book online or call us on 01637 873338. A £3 booking fee applies to all telephone bookings.
What are the accepted forms of payment?
Visa (inc. Electron), MasterCard, Maestro, or Solo.
Can I make a provisional booking whilst I collect all the money in?
Rooms can be held without any obligation for 48 hours. Rooms are released automatically after this time should no payment be received.
What deposit do I need to put down?
We ask for a non-refundable deposit of 25% of the booking value to secure your room(s). When booking for arrival within 4 weeks, the full amount will be requested at the time of booking.
When do I pay the balance?
The balance is payable 4 weeks prior to arrival. 5 weeks prior to arrival, a reminder email will be sent to you. The applicable amount will be requested from the registered card (unless agreed otherwise).
How is booking confirmed?
Details of your booking will be emailed within 24 hours of booking. It is imperative that the booking confirmation is read within 24 hours to confirm all details are correct.
Do you accept stag group bookings?
We accept stag groups at weekends with prior agreement of management and your acceptance of our stag group House Rules.
Do you accept groups of under 18 year olds?
We are unable to accommodate any under 18 year old group bookings. We do accept bookings from families and school groups where a parent/teacher assumes responsibility for the child/children.
Do you accept sports clubs?
We do, subject to prior agreement of management. Please contact us with details of your proposed booking.
Do you accept individual payments for a group booking?
Only one credit/debit card transaction can be accepted per booking.
What other conditions should I be aware of before a group booking?
The security deposit will be requested 48 hours prior to arrival. Also, we ask for all the group member names at least 7 days prior to arrival by submitting a completed rooming list (as sent with your balance payment booking confirmation).
How is the security deposit taken?
Via a pre-authorisation of a credit/debit card.
What is a pre-authorisation?
A pre-auth is a transaction which holds funds on a card without actually debiting the account. This acts as a security deposit during your stay. The pre-auth is released on departure (or next working day). Please refer to the booking conditions for full details.
Why taken?
To help make a safe and welcoming environment for all! Principally, this measure is in place for the comfort of our guests. By having a security deposit, we hope to deter excess noise levels and anti-social behaviour. It also helps the Hotel to ensure all damage/smoking, is covered by those responsible.
How much?
£30 per person.
When taken?
The standard practise is to take the security deposit on check-in on one single card. A pre-auth over the telephone in advance will be required for all group bookings.
Why only one card?
To form a group deposit to help ensure every individual within the group behaves in an acceptable manner.
What cards are accepted?
Whilst Visa Credit and MasterCard are the preferred form of pre-auth, we can accept Visa Debit and Visa Delta. We are unable to accept Visa Electron, Maestro, or Solo.
What about accidental breakages?
The security deposit policy is designed to deter poor behaviour and noise. If any items are broken, you can pay for them separately. It is only in exceptional circumstances when there is clear willful damage to hotel property or anti-social behaviour occurs within the hotel that the full amount held on the pre-auth will be in jeopardy.
How do I cancel my booking?
Please send an email to confirm your cancellation. Please note that all deposits paid are strictly non-returnable. All monies are lost in the event of a cancellation once the balance has been paid.
Can I cancel some places in my group booking?
Subject to availability, we can change a group booking and reallocate rooms. This will incur a £20 per person cancellation fee (for every person dropping out). Please advise via email. When we are fully booked in a particular room type, we may not be able to reallocate rooms and the rooms as booked will stand i.e. you will still have to pay in full for the person dropping out.
Can I replace a person who has dropped out?
Replacing a group member is free of charge. We must be advised via email in advance.
Can I change the dates of my booking?
Yes, subject to availability and a £20 administration fee. Please advise via email.
What times are your check-in and check-out?
Check-in is from 3pm. Please call to arrange a late check-in (after 8pm). Check-out time is 10am. Charges will apply to unauthorised late departures.
Do you offer a late check-in?
All late arrivals must be arranged in advance. We cannot guarantee a manned reception after 8pm.
Can a group member check in without the party leader?
OK providing a) we receive prior notification from the Party Leader via email b) a rooming list has been received, and c) the security has been completed in advance.
Is breakfast included in the price?
All room rates are advertised on a room only basis. We offer breakfast as an optional extra.
Are towels provided?
In accordance with our 'pay for what you need' concept we do not supply towels in our guest rooms. Towels are available to hire at £1.
How about TVs?
All guest rooms offer an LCD colour TV with Freeview and remote control.
Do you offer parking?
We do have our own dedicated car park, however, spaces are limited. We offer a small number of spaces, available to be pre-booked at a rate of £3 per space per night (from 3pm-10am (in accordance with our accommodation bookings)). Alternative parking is available nearby both on road (with no restrictions) and in public car parks.
Can you accommodate a mini-bus?
Minibuses are strictly by arrangement only. It may also be possible to park a mini-bus in a nearby residential street, however, all coaches will have to be parked in a nearby coach park. Details (inc. costs) of local car parks and coach parks can be found by clicking here.
Do you have luggage storage facilities at the hotel?
Yes, provided free of charge. All items left are at the owner's risk.
How about surfboard storage?
Provided in the surf school.
What are the hotel opening hours?
The hotel is open 24 hours- you are welcome to come and go as you please. A door code will be issued on arrival.
Are the hotel facilities open all year round?
Not all are facilities are. Our facilities are open in accordance with how busy we are. Facilities are limited during outside our high season.
How close are you to the town centre?
We are located directly in the heart of Newquay town, overlooking the town's most central beach, Towan beach. We are only a short walk to all the main shops, bars, restaurants, and nightclubs. You really can't get any closer!
Do you offer transport to and from the airport?
We do not offer a transfer service ourselves, but you can book a taxi in advance with A2B. Click here to visit their online enquiry form.
Do you arrange activities?
Other than surf lessons, we cannot make bookings ourselves but we've selected the best activities for you to book direct.
