Frequently Asked Questions
Booking
- Q) How can I book?
- A) The quickest and easiest way to book is via our secure online booking function (use the 'quick book' form found on every page of this site). You can pay by Visa, Visa Electron, MasterCard, and Switch/Maestro. You may also pay by credit/debit card over the telephone or by sending a cheque or postal orders. To book over the telephone, please call the booking line on 01637 873338. All cheques should be made payable to Sunnyside Hotel. We recommend that you do not send cash through the post.
- Q) How much deposit is needed to secure a booking?
- A) At the time of booking you are requested to make either a deposit or a full balance payment. The deposit payment is £50 per room. A £5 booking fee is also applicable on all bookings and is payable with the initial payment.
- Q) What's the advantage of paying in full at the time of booking?
- A) Often by booking in advance and paying in full you will qualify for a discount. Please check out our Special Offers page for all the current deals.
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Group Bookings
- Q) I'm booking on behalf of a group, however, I don't have all the names and details.
- A) At the time of booking the only personal details we require is that of the person booking the stay. We need all the names and addresses at least 2 weeks prior to arrival. At this time, you must submit a rooming list. A rooming list form will be emailed to you with your booking confirmation.
- Q) Can we pay for the rooms separately?
- A) We do not accept more than one credit/debit card transaction or one cheque per booking.
- Q) How old do you have to be to stay as part of a group?
- A) We do accept groups of 16 and 17 year olds without an accompanying adult at certain times of the year. Please contact us for more information.
- Q) What is the Security Bond?
- A) To help ensure that everyone has a fantastic stay at Hotel Sunnyside, we are required to take a form of security. The main benefit of the bond, as far as we are concerned, is that it acts as a deterrent. It poses as an effective reminder that should one individual not behave in an acceptable manner, then all of his/her party will be asked to leave along with that person with the loss of the total Security Bond.
- Q) How much is the Security Bond?
- A) The Security Bond is £50 per single room, £100 per bunk/twin/double room, and £200 per group room.
- Q) When do we pay the Security Bond?
- A) You will be required to pay your Security Bond on check-in. We only accept one credit/debit card pre-authorisation per booking. We do not accept cash or a cheque as a Security Bond. Please ensure you have one credit/debit card to cover all booked rooms. Please refer to the booking conditions for full details.
- Q) If any items are accidentally damaged in my room, will I lose my Security Bond?
- A) The Security Bond is designed to deter poor behaviour and noise. If any items are broken, you can pay for them separately. It is only in exceptional circumstances when there is clear wilful damage to hotel property that your Security Bond is in jeopardy. Rest assured, it is extremely rare that we are forced into asking people to leave and withholding the Security Bond.
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Changing my Booking
- What happens if I need to cancel a booking?
- A) Please refer to section 5 of the booking conditions.
- Q) One member of the group can't go now. Can I replace that person?
- A) Should anyone drop out, you can change party members free of charge by notifying us via email. You will also need to re-submit the rooming list if applicable. If you need to cancel a room within a group booking, as all deposits are non-transferable, you will forgo that respective deposit.
- Q) Can I change the dates of my stay?
- A) Providing we have the availability, that will be fine. This amendment will incur a £10 administration fee. We will need to be notified of any changes in writing from the Party Leader's registered email account.
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Arrival & Departure
- Q) At what time can I check in?
- A) Check-in is at 3pm. Unfortunately, we cannot guarantee any early check-ins.
- Q) Can I check in without the Party Leader?
- A) You may check in without the Party Leader providing the booking is in order with a) prior notification from the Party Leader, b) a rooming list being received, and c) with the Security Bond satisfied in full on the first guest arrival.
- Q) What time do I need to check out?
- A) Check-out time is 10am. We kindly ask that you vacate your room by this time or you will incur an additional charge.
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Hotel Facilities
- Q) Is breakfast included?
- A) All standard rates at Hotel Sunnyside are advertised on a room only basis. You may purchase breakfast at the time of booking at a discounted rate or on the morning of your stay.
- Q) Do you have a car park and how much does it cost?
- A) Yes, we do have our own dedicated car park, however, spaces are limited and available strictly on a first come, first served basis. Alternative parking is available nearby in both residential areas and public car parks. Parking in our car park is complimentary to hotel guests.
- Q) Our group plan to take a mini-bus or coach. Where can we leave it?
- A) Mini-buses and coaches are prohibited from parking in the hotel car park. It may be possible to park a mini-bus in a nearby residential street, however, all coaches will have to be parked in a nearby coach park. Details (inc. costs) of local car parks and coach parks can be found by clicking here.
- Q) Do the beds have duvets or blankets?
- A) All of our rooms have duvets. Should you have an allergy to any form of pillow or duvet, please advise us prior to arrival.
- Q) Do you have luggage storage facilities?
- A) Yes. We have storage facilities for suitcases and bags should you arrive early or depart late.
- Q) Can I store any larger items like surfboards?
- A) Yes. We have a dedicated surfboard and wetsuit storage area where guests can leave their personal items at the hotel and access all year round. This is an extremely convenient option for regular visitors to Newquay who struggle with the transportation of their surfboards and storage at home.
- Q) Are the hotel facilities open all year round?
- A) Not all are facilities are. Our facilities are open in accordance with how busy we are.
- Q) Do you have in-house security?
- A) We have CCTV in operation around the hotel. During peak times, a night manager is also on duty for your peace of mind. At all other times, a duty manager is always in or around the hotel and able to assist in the event of an emergency.
- Q) Is the hotel open to a certain time?
- A) No, you are welcome to come and go as you please. After the automatic front doors have been ‘locked', you will be able to gain access via the electronic entry panel. The code will be issued on arrival. This code changes every 3-5 days.
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General
- Q) How close are you to the town centre?
- A) We are located directly in the heart of Newquay town, overlooking the town's most central beach, Towan beach. We are only a short walk to all the main shops, bars, restaurants, and nightclubs. You really can't get any closer!
- Q) Do you provide transport to and from the airport?
- A) We do not offer any transfer service ourselves, but we would be delighted to arrange a taxi or minibus on your behalf. Just email us with your flight details and we will take care of the rest.
- Q) Do you arrange activities?
- A) We certainly do. Please click here for details.
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